Privacy Policy

Last updated: 04 March 2026

This privacy policy will explain how Jones Hargreaves ‘our company’ uses the personal data we collect from you when you use our website.

1) What data do we collect?

We may collect the following categories of personal data:

Personal identification information - name, email address, phone number, and any other details you provide when completing a contact form.
Technical and usage data - anonymised information collected through Google Analytics (a third-party service), such as device type, browser type, pages visited, time spent on pages, and general interaction patterns.
Server logs - IP address and basic connection information automatically captured for security and diagnostic purposes.

We do not collect special category data through our website.

2) How do we collect your data?

We collect data in the following ways:

Directly from you when you complete a contact form or communicate with us.
Automatically through cookies or similar technologies used by Google Analytics.
Indirectly through server logs generated by our hosting provider for security and performance monitoring.

3) How will we use your data?

We use your personal data for the following purposes:

Responding to enquiries submitted through our contact form.
Website performance and analytics, using aggregated and anonymised data to understand how visitors use our site and to improve user experience.
Security and maintenance, including monitoring for malicious activity and ensuring the website operates correctly.

We do not use your personal data for automated decision-making or profiling.

4) What is our legal basis for processing?

Under the UK GDPR, we rely on the following lawful bases:

Legitimate interests - responding to enquiries, maintaining website security, and analysing website performance.
Consent - where you actively provide information via a contact form.

You may withdraw consent at any time by contacting us.

5) How do we store your data?

Personal data submitted through the website is stored securely within our encrypted Microsoft 365 environment.
Access is restricted to authorised personnel only.
We retain contact form data for 24 months, after which it is permanently deleted using secure electronic destruction methods.
Client-related data (if your enquiry becomes an instruction) may be retained for 6–15 years, depending on legal, regulatory, and insurance requirements.
Technical and analytics data may be retained by Google according to their own retention policies.

6) Marketing

We do not use your personal data for marketing purposes and will not send you marketing communications.

7) Your data protection rights

Under UK GDPR, you have the following rights:

Right of access - request copies of your personal data.
Right to rectification - request correction of inaccurate or incomplete data.
Right to erasure - request deletion of your personal data under certain conditions.
Right to restrict processing - request limits on how your data is used.
Right to object - object to processing based on legitimate interests.
Right to data portability - request transfer of your data to another organisation or directly to you.
Right to withdraw consent - where processing is based on consent.

We will respond to all valid requests within one month.

To exercise any of these rights, please contact us:

Email: london@joneshargreaves.co.uk
Phone: 0207 493 5503
Post: Jones Hargreaves, 16–17 Little Portland Street, London W1W 8BP

8) Cookies

We do not use tracking or advertising cookies on our website. Google Analytics may use cookies to collect anonymised usage data. You can manage or disable cookies through your browser settings.

9) Links to other websites

Our website may contain links to external websites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any external sites you visit.

10) Changes to this privacy policy

We review this policy regularly to ensure it remains accurate and compliant. Updates will be posted on this page with a revised “last updated” date.

11) How to contact us

If you have questions about this policy or the data we hold about you, please contact us:

Email: london@joneshargreaves.co.uk
Phone: 0207 493 5503
Post: Jones Hargreaves, 16–17 Little Portland Street, London W1W 8BP

12) How to contact the appropriate authority

If you are unhappy with how we have handled your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO):

Email: icocasework@ico.org.uk
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF